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Call (509) 534-4600

Patient Information


Our Dental Receptionists and Office Manager will help you schedule appointments and complete necessary paperwork. They will also answer any billing questions that you may have.

Patient Appointments
Patients are seen by appointment only. We make every effort to be on time for our patients, and we ask the same courtesy from your family. If you cannot keep an appointment, please notify us immediately. A minimum of 24 hours notice is required to avoid a short notice cancellation fee. We realize that unexpected illnesses and emergencies may occur, but we ask for your assistance in this regard.

Our office strives to schedule appointments at your convenience and when time is available.

Insurance & Patient Portions
If you have insurance we will help you determine the coverage you have available. In order to best assist you, it is important that you submit your dental insurance information to us with your New Patient Paperwork a minimum of two business days prior to your scheduled appointment. This allows us time to contact your insurance company and obtain a breakdown of the benefits you or your employer purchased from the insurance company. Our business team will be happy to go over your insurance benefits with you.

We are preferred providers for the following insurance companies:

•  Delta Dental
•  Metlife
•  Cigna
•  United Concordia
•  United Healthcare
•  Aetna
•  Asuris
•  Regence
•  Blue Cross Blue Shield
•  Guardian
•  Principal
•  Humana
•  Dentemax
•  Maverest
•  Unicare
•  Connection
•  Dental Select
•  Geha
•  Ameriben
•  Always Care
•  Avesis
•  Assurant
•  Premera

Should treatment be diagnosed, we will be able to provide you with a detailed plan which will give you an estimate of what your insurance company may pay for each procedure. We will provide you with an estimate of your out-of-pocket portion, which will be due on or before your scheduled appointment.

Professional care is provided to you, our patient family, and not to an insurance company. The insurance company is responsible only to the patient as a benefit from the individual or employer plan purchase, and the patient is responsible to the doctor. We will assist you every way we can in filing your dental claim and handling insurance questions from our office on your behalf.

Financial Policy
In an effort to reduce the cost to you, the patient, while maintaining the highest level of professional care, we have established the financial policy as follows:

•  Payment is due on or before the scheduled treatment date
•  Payment of any account balance is due in full within 20 days of statement date
•  We gladly accept Visa, Discover, American Express or MasterCard payments
•  Payment plans are available through www.CareCredit.com and www.LendingClub.com

Appointments & Consultations
We are happy to schedule a second-opinion consultation with our doctors to discuss treatment diagnosed for you. It is important to us that our patients are committed fully to a recommended course of treatment, and we make every effort to provide all available information on the types of treatment completed at Brooke M. Cloninger, D.D.S., as well as options to make appointments comfortable.

All patients that are referred to our office from another practice, or who have self-referred themselves for a second opinion are required to undergo a complete examination by one of our doctors before they provide their diagnosis opinion. Please ensure that all available x-rays and chart notes from your prior office have been transferred to us prior to the scheduled appointment for review. Please note that many offices require 7–14 business days to transfer records.

It is imperative that we have all available dental (and medical if related to trauma or medically diagnosed disorder) insurance information in a timely manner, as we will be providing you with a comprehensive treatment estimate after your consultation with the doctor.

If you have questions about the consultation services we provide, please email us today or call (509) 534-4600.

Brooke M. Cloninger, D.D.S. Family Dentistry
2001 E 29th Ave, Spokane, WA 99203

Call Brooke M.Cloninger, D.D.S. today at (509) 534-4600



Brooke Cloninger, DDS | | (509) 534-4600
2001 E 29th Avenue ,Spokane, WA 99203-3957



 

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